Refund And Return

Qayraa – Refund & Return Policy

At Qayraa, we strive to ensure that you are satisfied with your purchase. However, if you face any issues with your order, we’re here to help.

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Returns

• Return Eligibility
  Products can be returned within 7 days of receiving the item. To qualify, the product must be unused, in its original packaging, and in the same condition as received.
• Non-returnable Items
  Certain items cannot be returned, including:
  • Personal care products (such as cosmetics, skincare)
  • Products on sale or clearance
  • Any items marked as “final sale”
• Return Process
  Contact our support team at info@plantgroupbd.com within the return window to initiate the process. Provide your order number and reason for return, and we will guide you through the steps.

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Refunds

• Refund Procedure
  Once we receive and inspect the returned item, we will notify you. If approved, your refund will be processed within 10 working days. Refunds will be issued via your original payment method or through bkash/nagad/other local services if applicable.
• Partial Refunds
  Partial refunds may be provided for:
  • Items that are damaged or missing parts due to reasons not caused by Qayraa.
  • Returns made beyond the return window.

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Exchanges

• Exchange Policy
  Defective or incorrect items can be exchanged for the same product. Contact us at info@plantgroupbd.com within 7 days of receiving the item, and we’ll arrange an exchange at no extra cost.

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Shipping for Returns

• Return Shipping
  You are responsible for the return shipping costs unless the item was defective or incorrect. Returns must be sent to our warehouse at the provided address after contacting support.

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For any questions or concerns, please reach out to us at info@plantgroupbd.com.